🎤 Patient Trust Intelligence Platform

Every Patient Voice Matters.
Every Signal Builds Trust.

Transform multilingual patient feedback into actionable trust signals. AI-powered sentiment analysis across 22+ languages. NABH-ready, privacy-first, built for Indian healthcare.

The Patient Voice Gap

70% of patient voices go unheard. Every missed voice is lost trust, reputation damage, and revenue at risk.

🗣️

Lost in Translation

Patients speak in 22+ languages, but feedback systems only understand English. Critical insights disappear in linguistic gaps.

📊

Data Overload

Feedback scattered across WhatsApp, emails, forms, and reviews. Hospitals drown in noise, miss critical signals.

⚠️

Reputation at Risk

By the time negative feedback goes viral, it's too late. No early warning system to protect your hospital's reputation.

How PatientVoice Pro Solves This

Six integrated modules that transform patient feedback into actionable trust intelligence

01 — INGESTION

Unified Voice Collection

Capture feedback from every source — hospital portals, apps, Google reviews, WhatsApp, emails, manual uploads. One platform, all voices.

  • Multi-source integration via API
  • Public vs. private feedback routing
  • Real-time data normalization
  • Consent-aware permissions
02 — INTELLIGENCE

Multilingual AI Analysis

AI-powered sentiment analysis across 22+ Indian languages. Understand patient emotions, not just words.

  • NLP across Hindi, Tamil, Telugu, Bengali, and more
  • Sentiment scoring by department
  • Theme categorization & trend detection
  • Trust scoring & benchmarking
03 — CONTEXT

Department-Level Mapping

Link every piece of feedback to the right department, service, and provider. Make insights actionable, not generic.

  • Hospital hierarchy modeling
  • Clinical specialty tagging
  • Patient journey metadata
  • Staff-level attribution (privacy-first)
04 — PRIVACY

Privacy-First Redaction

Automated PII protection with full audit trails. NABH-ready, HIPAA-inspired, Indian IT Act compliant.

  • Auto-detect & redact sensitive data
  • Configurable privacy rules
  • Complete access audit logs
  • Compliance reporting built-in
05 — ACTION

Real-Time Alert System

Spot critical feedback before it escalates. Automated alerts for negative sentiment, compliance risks, and reputation threats.

  • Critical feedback escalation
  • Department-specific notifications
  • Customizable alert thresholds
  • Mobile-first response workflows
06 — INSIGHTS

Trust Intelligence Dashboard

Real-time KPIs, trend analysis, and benchmarking. Turn patient voices into strategic intelligence.

  • Hospital-wide trust scoring
  • Department performance tracking
  • Trend visualization & reporting
  • Custom analytics for leadership

How It Works

From feedback chaos to trust intelligence in four steps

01

Collect Every Voice

PatientVoice Pro integrates with your existing systems — HIS, mobile apps, Google reviews, WhatsApp, email, manual forms. No patient voice is missed.

Patient feedback collection
02

Understand in Their Language

AI analyzes sentiment across 22+ Indian languages, categorizes by theme, and maps feedback to the right department and service.

AI analysis
03

Protect & Comply

Automated privacy redaction removes sensitive data. Every action is logged. NABH-ready and HIPAA-inspired compliance built-in.

Data security
04

Act Before It Escalates

Real-time alerts for critical feedback. Department dashboards show trust trends. Turn insights into action before reputation is at risk.

Analytics dashboard

One Platform, Complete Solution

Enterprise-grade intelligence layer that transforms every patient voice into strategic action

graph LR H1[" Where Patients
Share Feedback
"] H2[" What PatientVoice
Pro Does?
"] H3[" Your Results
& Benefits
"] H4[" How You
Stay Updated
"] subgraph Col1[" "] A1["🌟 Google Reviews
Automatic monitoring & response"] A2["📱 Your Hospital App
Built-in feedback forms"] A3["💬 WhatsApp & SMS
Instant patient messages"] A4["📧 Email & Surveys
Structured patient responses"] A5["📲 Social Media
Facebook • Instagram • Twitter"] A6["📞 Phone Calls
Voice-to-text conversion"] end subgraph Col2[" "] B1["🎯 Auto-Capture
Collect from 50+ sources instantly"] B2["🧠 Language Understanding
22+ languages including Hindi"] B3["🛡️ Privacy Protection
Auto-hide sensitive information"] B4["💡 Sentiment Analysis
Understand emotions & themes"] B5["⚡ Smart Alerts
Notify right department instantly"] B6["📊 Predictive Insights
Prevent issues before they escalate"] end subgraph Col3[" "] I1["⭐ Happier Patients
40% improvement in ratings"] I2["⏱️ Faster Response
75% quicker issue resolution"] I3["🛡️ Full Compliance
NABH audit ready automatically"] I4["💰 Cost Savings
Reduce manual work by 90%"] I5["🎯 Prevent Escalation
Catch 95% of issues early"] I6["📈 Better Reputation
Proactive reputation management"] end subgraph Col4[" "] C1["💻 Beautiful Dashboard
Real-time overview for leadership"] C2["📱 Mobile Apps
iOS & Android for on-the-go"] C3["📧 Smart Notifications
Email alerts for urgent issues"] C4["💬 Team Messages
WhatsApp & Slack integration"] C5["📊 Compliance Reports
Ready for NABH & accreditation"] end H1 --- Col1 H2 --- Col2 H3 --- Col3 H4 --- Col4 style H1 fill:#000,stroke:#2563eb,stroke-width:3px,color:#1e40af,rx:15,ry:15 style H2 fill:#000,stroke:#059669,stroke-width:3px,color:#065f46,rx:15,ry:15 style H3 fill:#000,stroke:#7c3aed,stroke-width:3px,color:#7c3aed,rx:15,ry:15 style H4 fill:#000,stroke:#ea580c,stroke-width:3px,color:#9a3412,rx:15,ry:15 style Col1 fill:#f8fafc,stroke:#2563eb,stroke-width:3px,color:#000000,rx:20,ry:20 style Col2 fill:#f8fafc,stroke:#059669,stroke-width:3px,color:#000000,rx:20,ry:20 style Col3 fill:#f8fafc,stroke:#7c3aed,stroke-width:3px,color:#000000,rx:20,ry:20 style Col4 fill:#f8fafc,stroke:#ea580c,stroke-width:3px,color:#000000,rx:20,ry:20 style A1 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af,rx:12,ry:12 style A2 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af,rx:12,ry:12 style A3 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af,rx:12,ry:12 style A4 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af,rx:12,ry:12 style A5 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af,rx:12,ry:12 style A6 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af,rx:12,ry:12 style B1 fill:#dcfce7,stroke:#10b981,stroke-width:2px,color:#065f46,rx:12,ry:12 style B2 fill:#dcfce7,stroke:#10b981,stroke-width:2px,color:#065f46,rx:12,ry:12 style B3 fill:#fef3c7,stroke:#f59e0b,stroke-width:2px,color:#92400e,rx:12,ry:12 style B4 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af,rx:12,ry:12 style B5 fill:#ddd6fe,stroke:#8b5cf6,stroke-width:2px,color:#5b21b6,rx:12,ry:12 style B6 fill:#dcfce7,stroke:#10b981,stroke-width:2px,color:#065f46,rx:12,ry:12 style I1 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6,rx:12,ry:12 style I2 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6,rx:12,ry:12 style I3 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6,rx:12,ry:12 style I4 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6,rx:12,ry:12 style I5 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6,rx:12,ry:12 style I6 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6,rx:12,ry:12 style C1 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412,rx:12,ry:12 style C2 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412,rx:12,ry:12 style C3 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412,rx:12,ry:12 style C4 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412,rx:12,ry:12 style C5 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412,rx:12,ry:12

The PatientVoice Pro Advantage

🧠 Proprietary AI Models

Trained on 5M+ Indian healthcare conversations. Understands medical context, regional dialects, and cultural nuances.

🔗 Universal Integration

Pre-built connectors for 50+ systems. Works with legacy software. Offline-mode for rural areas.

⚡ Real-Time Intelligence

<1s processing time. Instant alerts for critical feedback. Prevents issues before they escalate.

🎯 Predictive Analytics

Trust scoring algorithms predict reputation risks 7-14 days early. Benchmark against 500+ hospitals.

Not Just a Dashboard — A Complete Trust Intelligence Platform

7-layer processing pipeline • 18 months of R&D • Patent-pending technology

Built for Indian Healthcare Reality

✓ Multilingual from Day 1

Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam + 14 more

✓ Works Offline

Mobile app syncs when connectivity returns. No data loss in rural areas

✓ NABH Ready

Auto-generates compliance reports. Audit trails built-in. DGHS compliant

Measurable Impact

Hospitals using PatientVoice Pro see results within 60 days

+2.5★
Average Rating Improvement
90%
Feedback Response Rate
35%
Increase in Patient Referrals

Simple, Transparent Pricing

Choose the plan that fits your hospital's needs

Pilot
₹1L
6 months / single department
  • Single department deployment
  • Up to 1,000 feedback entries
  • Basic sentiment analysis
  • Standard dashboard access
  • Email support
  • 30-day onboarding
Start Pilot Program
Enterprise Network
₹12-20L
per year / multi-location
  • Multi-hospital network deployment
  • Unlimited feedback entries
  • Custom AI models & workflows
  • Trust Index benchmarking
  • Advanced analytics & reporting
  • White-label options
  • Dedicated account team
  • Custom SLA & integrations
Contact Sales

Trusted by India's Healthcare Leaders

Real results from hospitals transforming patient experience

"

"PatientVoice Pro helped us improve from 3.2 to 4.7 Google stars in just 6 months. The multilingual sentiment analysis was a game-changer."

Dr. Krishnan Nair

COO, Major Bangalore Hospital Chain

"

"The privacy-first approach gave us confidence. We're now NABH-ready with real-time patient feedback intelligence across all departments."

Dr. Anita Sharma

Quality Head, Delhi Multi-Specialty Hospital

"

"We caught critical feedback issues 3 days before they could go viral. The alert system literally saved our reputation."

Rajesh Kumar

Administrator, Mumbai Teaching Hospital

Ready to Build Patient Trust at Scale?

Join 500+ hospitals making every patient voice heard, protected, and acted upon.

Schedule Your Demo See Pricing

Free 90-minute consultation • No obligation • Custom ROI analysis