🎤 Patient Trust Intelligence Platform

Every Patient Voice Matters.
Every Signal Builds Trust.

Transform multilingual patient feedback into actionable trust signals. AI-powered sentiment analysis across 22+ languages. NABH-ready, privacy-first, built for Indian healthcare.

The Patient Voice Gap

70% of patient voices go unheard. Every missed voice is lost trust, reputation damage, and revenue at risk.

🗣️

Lost in Translation

Patients speak in 22+ languages, but feedback systems only understand English. Critical insights disappear in linguistic gaps.

💬

Data Overload

Feedback scattered across WhatsApp, emails, forms, and reviews. Hospitals drown in noise, miss critical signals.

⚠️

Reputation at Risk

By the time negative feedback goes viral, it's too late. No early warning system to protect your hospital's reputation.

How PatientVoice Pro Solves This

Six integrated modules that transform patient feedback into actionable trust intelligence

01 - INGESTION

Unified Voice Collection

Capture feedback from every source - hospital portals, apps, Google reviews, WhatsApp, emails, manual uploads. One platform, all voices.

  • Multi-source integration via API
  • Public vs. private feedback routing
  • Real-time data normalization
  • Consent-aware permissions
02 - INTELLIGENCE

Multilingual AI Analysis

AI-powered sentiment analysis across 22+ Indian languages. Understand patient emotions, not just words.

  • NLP across Hindi, Tamil, Telugu, Bengali, and more
  • Sentiment scoring by department
  • Theme categorization & trend detection
  • Trust scoring & benchmarking
03 - CONTEXT

Department-Level Mapping

Link every piece of feedback to the right department, service, and provider. Make insights actionable, not generic.

  • Hospital hierarchy modeling
  • Clinical specialty tagging
  • Patient journey metadata
  • Staff-level attribution (privacy-first)
04 - PRIVACY

Privacy-First Redaction

Automated PII protection with full audit trails. NABH-ready, HIPAA-inspired, Indian IT Act compliant.

  • Auto-detect & redact sensitive data
  • Configurable privacy rules
  • Complete access audit logs
  • Compliance reporting built-in
05 - ACTION

Real-Time Alert System

Spot critical feedback before it escalates. Automated alerts for negative sentiment, compliance risks, and reputation threats.

  • Critical feedback escalation
  • Department-specific notifications
  • Customizable alert thresholds
  • Mobile-first response workflows
06 - INSIGHTS

Trust Intelligence Dashboard

Real-time KPIs, trend analysis, and benchmarking. Turn patient voices into strategic intelligence.

  • Hospital-wide trust scoring
  • Department performance tracking
  • Trend visualization & reporting
  • Custom analytics for leadership

How It Works

From feedback chaos to trust intelligence in four steps

01

Collect Every Voice

PatientVoice Pro integrates with your existing systems - HIS, mobile apps, Google reviews, WhatsApp, email, manual forms. No patient voice is missed.

Patient feedback collection
02

Understand in Their Language

AI analyzes sentiment across 22+ Indian languages, categorizes by theme, and maps feedback to the right department and service.

AI analysis
03

Protect & Comply

Automated privacy redaction removes sensitive data. Every action is logged. NABH-ready and HIPAA-inspired compliance built-in.

Data security
04

Act Before It Escalates

Real-time alerts for critical feedback. Department dashboards show trust trends. Turn insights into action before reputation is at risk.

Analytics dashboard

One Platform, Complete Solution

Enterprise-grade intelligence layer that transforms every patient voice into strategic action

flowchart LR subgraph S1["Feedback Sources"] A1["Google Reviews"] A2["Hospital App"] A3["WhatsApp and SMS"] A4["Email and Surveys"] end subgraph S2["PatientVoice Pro Intelligence"] B1["Capture from 50 plus sources"] B2["Understand 22 plus Indian languages"] B3["Protect privacy and sensitive data"] B4["Detect sentiment and escalation risk"] end subgraph S3["Operational Outcomes"] C1["Stronger ratings and patient trust"] C2["Faster response and issue resolution"] C3["NABH-ready reporting and workflows"] C4["Less manual effort for teams"] end subgraph S4["Team Visibility"] D1["Leadership dashboard"] D2["Mobile access for teams"] D3["Urgent alerts and notifications"] D4["Compliance reports ready to share"] end A1 --> B1 A2 --> B1 A3 --> B1 A4 --> B1 B1 --> B2 B2 --> B3 B3 --> B4 B4 --> C1 B4 --> C2 B4 --> C3 B4 --> C4 C1 --> D1 C2 --> D2 C3 --> D3 C4 --> D4 style A1 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af style A2 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af style A3 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af style A4 fill:#dbeafe,stroke:#3b82f6,stroke-width:2px,color:#1e40af style B1 fill:#dcfce7,stroke:#10b981,stroke-width:2px,color:#065f46 style B2 fill:#dcfce7,stroke:#10b981,stroke-width:2px,color:#065f46 style B3 fill:#fef3c7,stroke:#f59e0b,stroke-width:2px,color:#92400e style B4 fill:#ddd6fe,stroke:#8b5cf6,stroke-width:2px,color:#5b21b6 style C1 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6 style C2 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6 style C3 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6 style C4 fill:#e0e7ff,stroke:#7c3aed,stroke-width:2px,color:#5b21b6 style D1 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412 style D2 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412 style D3 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412 style D4 fill:#fed7aa,stroke:#f97316,stroke-width:2px,color:#9a3412

The PatientVoice Pro Advantage

AI Models Built for Healthcare

Trained on 5M+ Indian healthcare conversations. Understands medical context, regional dialects, and cultural nuances.

Universal Integration

Pre-built connectors for 50+ systems. Works with legacy software. Offline-mode for rural areas.

Real-Time Intelligence

Less than 1 second processing time. Instant alerts for critical feedback. Prevents issues before they escalate.

Predictive Analytics

Trust scoring algorithms predict reputation risks 7-14 days early. Benchmark against 500+ hospitals.

Not Just a Dashboard - A Complete Trust Intelligence Platform

7-layer processing pipeline • 18 months of R&D • Patent-pending technology

Built for Indian Healthcare Reality

Multilingual from Day 1

Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam + 14 more

Works Offline

Mobile app syncs when connectivity returns. No data loss in rural areas

NABH Ready

Auto-generates compliance reports. Audit trails built-in. DGHS compliant

Measurable Impact

Hospitals using PatientVoice Pro see results within 60 days

+2.5★
Average Rating Improvement
90%
Feedback Response Rate
35%
Increase in Patient Referrals

Simple, Transparent Pricing

Choose the plan that fits your hospital's needs

Pilot
₹1L
6 months / single department
  • Single department deployment
  • Up to 1,000 feedback entries
  • Basic sentiment analysis
  • Standard dashboard access
  • Email support
  • 30-day onboarding
Start Pilot Program
Enterprise Network
₹12-20L
per year / multi-location
  • Multi-hospital network deployment
  • Unlimited feedback entries
  • Custom AI models & workflows
  • Trust Index benchmarking
  • Advanced analytics & reporting
  • White-label options
  • Dedicated account team
  • Custom SLA & integrations
Contact Sales

Trusted by India's Healthcare Leaders

Real results from hospitals transforming patient experience

"

"PatientVoice Pro helped us improve from 3.2 to 4.7 Google stars in just 6 months. The multilingual sentiment analysis was a game-changer."

Dr. Krishnan Nair

COO, Major Bangalore Hospital Chain

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"The privacy-first approach gave us confidence. We're now NABH-ready with real-time patient feedback intelligence across all departments."

Dr. Anita Sharma

Quality Head, Delhi Multi-Specialty Hospital

"

"We caught critical feedback issues 3 days before they could go viral. The alert system literally saved our reputation."

Rajesh Kumar

Administrator, Mumbai Teaching Hospital

Ready to Build Patient Trust at Scale?

Join 500+ hospitals making every patient voice heard, protected, and acted upon.

Schedule Your Demo See Pricing

Free 90-minute consultation • No obligation • Custom ROI analysis