DGHS and UCPMP Compliance, Six Months In

FieldVoice was built compliant with DGHS reporting requirements and the UCPMP code from the first release, not retrofitted afterward. Six months into real usage across multiple pharma teams, we wanted to check what that commitment actually held up to in practice, rather than just on a compliance checklist.

What compliance means day to day

UCPMP 2024 requires documented, verifiable records of interactions between medical reps and healthcare professionals, including what was discussed and what, if anything, was provided as samples or materials. DGHS reporting requirements layer on additional documentation expectations for pharmaceutical sales activity. In practice, this means every voice-logged visit needs to produce a structured, timestamped, unalterable record, not just a rep's paraphrase typed in after the fact.

What we found after six months

• •Every pilot team we reviewed had zero gaps in compliance-relevant fields for visits logged through the app, versus a historically inconsistent completion rate on manually filled CRM forms
• •Timestamping tied to the actual voice recording, not to whenever a rep got around to data entry, removed the most common audit question we used to see: whether a report was contemporaneous with the visit or reconstructed later
• •One pharma compliance officer specifically asked whether records could be edited after submission; they cannot be silently altered, only appended with a dated correction, which preserves the original entry

Where we tightened things further

We added an export format matching the structure compliance teams expect to hand to internal audit or, if it comes to it, regulators, rather than requiring them to reformat CRM exports themselves. We also added a separate compliance dashboard view for company-level administrators, distinct from the sales performance dashboards managers use, since the two audiences care about different fields and neither should have to dig through the other's view.

None of this eliminates the underlying discipline required of reps and companies using the product. What it does is make honest, contemporaneous reporting the easiest path, rather than the hardest one, which is the only way compliance tooling actually works in the field instead of just on paper.