Privacy Policy

Privacy Policy

Medismo is committed to protect and respect your privacy.

This document (along with the Terms of Service and other documents, to which it refers to) determines principles, according to which we process all personal information received from you or collected by us. It also specifies any obligations for processing your information while using Service. In the case of conflicting records in the Privacy Policy and the Terms of Service, the records contained in the Terms of Service take precedence.

Who are we?

Medismo head office is located at #4, Valder street, Mount Road, Chennai 600002, India

Information, which we collect from you

When you decide to create an account at or any of its Cloud / On-premise deployments (“Service“), you voluntarily provide information about you and your company. By entering this personal information, you agree to the collection, processing and transfer of your information in accordance with the provisions specified in this Privacy Policy.

We may also collect information regarding your use of Service, as well as information about you from our e-mail correspondence or data uploaded by you to our website. We will this information in accordance with the provisions of this document.

This Privacy Policy explains the practices and policies of Medismo regarding the collection and protection of Personal Data supplied by users or collected by us from users of www. and Medismo’s Products, Software or Services (the “Product(s)”).

Medismo defines “Personal Data” as any data from which it is practical to directly determine the identity of an individual. Any capitalized terms not defined in this Privacy Policy have the meanings given in the Medismo End User License Agreement (the “User Agreement”).

By use of the Product, you agree (1) to comply with the terms and conditions of this Privacy Policy and (2) Medismo may process (i.e., collect, use, etc.) your Personal Data as described in this Privacy Policy or the User Agreement. Personal Data may be processed by Medismo in the country where it was collected as well as other countries (including the United States).

Medismo reserves the right in our sole discretion to revise, amend, or modify this policy and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification of this policy will be posted online at website and a User’s continued use of the Product will signify agreement to such changes.

Personal Data

We will not sell or market the email addresses or other collected personal information of registered Users to third parties. We will not distribute, sell, or barter any data that you upload into the Product. We may view your Medismo instance data and uploaded information to provide system maintenance and technical support only. You acknowledge and agree that Medismo may occasionally send you communications regarding your account or the Product via email.

Cookies and Passive Data Collection

Medismo uses cookie, IP address, GPS location, URL information and other technical connection details to improve and further develop the Product, and to provide enhanced or geographically differentiated features and Product levels to Users, where available. Medismo uses cookies to save User screen names, session validators, and on Users’ browsers and hard drives, and may use them to provide tailored Product features to those Users, as they become available.

IP Addresses also help us diagnose network congestion, problems with our servers and otherwise assist in the administration and delivery of the Product to our Users.

Links to Third Party Sites

Medismo websites may contain links to other sites that are not under our control. These websites have their own policies regarding privacy. You should review those policies before visiting the websites. We have no responsibility for linked websites, and we provide these links solely for the convenience and information of our visitors.

Additional Disclosures

Medismo Service Providers

Medismo does not disclose Personal Data to third parties, except to process credit card information for orders in accordance with PCI compliance security guidelines. However, at a future time, Medismo may need to provide users’ Personal Data to other third parties to deliver specific Products to the user (such as hosting services or support Products). These third parties will be required to adhere to Safe Harbor Privacy Principles or at a minimum Medismo will require the third party to certify they follow privacy protection equal to Medismo’s.

Legal Requirements

Medismo does not disclose Personal Data, including the data you enter or upload into the Product, unless disclosure is necessary to comply with an enforceable government request such as a warrant.

Change of Ownership

In the event of a change in ownership, or a direct merger or acquisition with another entity, we reserve the right to transfer all of Medismo User information, including Personal Data, to a separate entity. We will use commercially reasonable efforts to notify you (by posting on or via an email sent to the email address you provide) of any change in ownership, merger or acquisition of Medismo’s assets by a third party.


All of your Personal Data, stored by Medismo or otherwise, is considered confidential and private. Appropriate industry standard administrative, physical, and technical safeguards will be maintained by Medismo to protect against the loss, misuse and alteration of the information under our control.

Medismo shall not: (a) Intentionally modify your Personal Data, (b) Disclose your Personal Data except as compelled by law or as expressly permitted in writing by you, or (c) Access your Personal Data except to provide maintenance, verification, or prevention of technical problems, associated with the Product or to provide technical support at your request.

Medismo takes reasonable steps to ensure the integrity and security of our network and systems but does not expressly make any guarantee these security measures will prevent third-parties from obtaining Personal Data by illegal actions or attacks. Should such an attack be perpetrated, Medismo will supply authorities with available information on the third party when such event comes under prosecution.


It is your responsibility to choose secure passwords and to keep them safe. Medismo cannot be responsible for Personal Data that is compromised due to an insecure or stolen user password. If you are authenticating with Medismo via a third-party (e.g. Google Apps), those passwords must also be secured.

Updating or Removing User Information

You may, at any time, choose to correct or update the information you have submitted to Medismo by updating your account on our website or in the Product. If you cancel your account, your Personal Data and other information may be retained in our archive or backup records.

Privacy Complaints and Inquiries

If you have a dispute or complaint about privacy on a Medismo website or the Product, we kindly ask that you attempt first to resolve the issue directly with Medismo by emailing [email protected].

All inquiries to Medismo about the Privacy Policy or the User Agreement should be made by emailing [email protected].

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